Part 6 · Deciding
12 min read18 questions to ask before anyone touches your floor
Put these to every installer you speak to, ours included, and to traditional masons too. For each one we have written down what it protects you from, what a straight answer sounds like, and what should make you slow down. This is the most useful page on the site.
Read onHow to use this
You are not being difficult. You are being a client.
A fair warning
Several of these are uncomfortable to be asked as an installer. That is deliberate. The reaction you get is itself information: someone who welcomes the question and answers it specifically is telling you something, and so is someone who becomes vague or irritated.
Take the ones about wattage, insulation thickness and sanctioned load into the first meeting. The rest can wait until you have a quote in front of you.
Set 1 of 4
4 questions
The system itself
Before anything else, establish what is actually being sold to you and at what capacity. Vague answers here tend to stay vague later.
Set 2 of 4
4 questions
Power, outages and running cost
The questions specific to living here. An installer who has genuinely worked through a Kashmiri winter will have thought about all four of these.
Set 3 of 4
5 questions
Installation and the floor itself
Questions about what happens to your house. Ask them before the first hammer, not after.
Set 4 of 4
5 questions
Warranty, control and afterwards
The part of the conversation that gets skipped when everyone is keen to start. It is the part that matters in year four.
Still weighing it up?
Talk it through with someone who has installed these in the Valley
Put every one of these to us before you put them to anybody else. If our answers are worse than the next installer's, you will have found that out cheaply — which is the point of the page.